Courier questions, straight answers

Type your docket or AWB number into the tracking box, then pick the courier from the list. CourierInfo takes that number and sends you straight to the carrier's own official tracking page, where the live status loads. Three clicks, done. We just save you from hunting for the right tracker.

Look at the top of the slip or near the barcode. On Blue Dart and DTDC it sits beside the barcode, usually 9 to 12 digits; on a Speed Post receipt it's a 13-character code like EE123456789IN. If you booked a Delhivery or XpressBees pickup from a seller, the number lands in your order email or SMS instead of a paper slip.

The AWB and docket number are the same thing in practice, the courier's own ID for your shipment, and that's what you paste into CourierInfo. The seller's order or reference number is from Amazon, Flipkart or the shop, and the courier's tracker usually won't recognise it. So always use the courier-issued number for tracking, not the order ID.

We don't run tracking ourselves and we don't store your number. CourierInfo redirects you to the carrier's official tracker, so the status you read comes directly from Blue Dart, Delhivery, India Post or whoever is carrying it. That keeps the data accurate and your number private. Our job is getting you to the right page fast.

Open the order in the Amazon or Flipkart app first and look for the carrier name and tracking number under shipment details. Once that AWB shows up, bring it here, choose the courier, and we'll send you to the live tracker. Until the seller hands the parcel to a courier and generates that number, there's nothing for any tracker to show.

It means the parcel has left the origin branch and is moving between hubs toward your city. No action is needed from you at this stage. If it sits on 'In Transit' for more than three or four days with no hub update, call the destination branch directly. You'll find that branch number on the relevant office page here.

That's the good one. A delivery agent has your parcel on the vehicle and plans to reach you today. Keep your phone on, because the agent often calls before arriving, and keep COD cash ready if it's a cash-on-delivery order. If the day ends with no delivery, the branch phone on the carrier's page is your fastest fix, not us.

Your parcel has arrived at the sorting hub serving your area, say the Coimbatore or Guwahati hub, and is being lined up for last-mile delivery. Usually 'Out for Delivery' follows within a day, sometimes the same day. If your taluka is far from the hub, give it an extra day before worrying.

Yes, 'Booked' just means the courier created the shipment record and the AWB exists. The parcel may still be at the origin branch waiting for the next pickup run. Movement scans start once it's loaded for the first hub. Give it a few hours, then refresh on the carrier's tracker.

Most carriers begin showing scans within a few hours, but the first full update can take up to 24 hours, especially for a parcel booked late in the evening or in a small taluka office. If your number returns 'not found' early on, it isn't lost, the system just hasn't synced the first scan yet. Try again the next morning before you raise a complaint.

You need the courier name to pick the right tracker, because each carrier reads only its own number format. Check your booking SMS, the email from the seller, or the logo on the receipt to identify it. AWB patterns are a clue too, a 13-character code ending in IN points to India Post or Speed Post. Once you know the carrier, the rest takes seconds here.

First check you picked the right courier. A Blue Dart AWB pasted into the DTDC tracker will always come back invalid, and that is the most common cause we see. Also retype the number by hand, since a stray space or a zero swapped for the letter O breaks the lookup. If it still fails, the docket may not be live yet in the carrier's system, so wait a few hours after booking and try again.

A freshly booked consignment often takes 6 to 24 hours before softdata reaches the carrier's tracking server, so a same-day 'not found' is usually just timing. Confirm the number on your booking receipt or the SMS the courier sent, character by character. If two days pass with nothing, call the booking branch directly, and you can pull that branch number from the office page for your city on CourierInfo.

Not necessarily. Parcels go quiet between scans during long-haul transit, festival rush, or when a hub is backed up, and Tier 2 to Tier 3 lanes like Guwahati or Siliguri scan less often than metro routes. Give it another working day, then ring the destination branch and quote your docket number to ask where it physically is. CourierInfo can hand you that branch's direct line, but only the carrier can locate the box.

Move fast on this one. Check with your family, security guard, neighbours, and the building reception first, because last-mile agents often hand over to whoever is available. Then call the delivery branch the same day, quote the docket, and ask for the POD, which is the proof of delivery showing who signed and where. If the signature is not yours, raise it with the carrier's customer care and tell the seller too, since the refund or reship decision sits with them, not with us.

Sometimes the rider marks the batch as out before actually starting the route, or they attempted late and you missed the call. Keep your phone reachable and watch for an 'attempted' or 'undelivered' scan by evening. If the day ends with no delivery and no new scan, call the branch directly the next morning and reconfirm your address and pin code with them, because a wrong taluka mapping sends riders to the wrong area.

We redirect you to the carrier's own official tracker, so a blank page or error usually means their site is down or busy, not ours. Try again in a few minutes, or open the carrier site directly and paste your number there. If the error reads 'invalid input', the issue is the number or wrong courier selection, not the link itself. If a link is genuinely outdated, tell us through the contact form and we will fix it.

'Softdata Upload' means the booking data was entered but the physical parcel hasn't been scanned into the network yet. For a day or so this is normal, especially for evening bookings that get picked up the next morning. If it sits there beyond two working days, the shipment may not have been physically handed over, so call the origin branch and confirm they actually collected and bagged it.

This happens a lot with seller and aggregator portals, which cache scans and refresh slower than the carrier's own system. The carrier's official tracker, which is exactly where CourierInfo sends you, is the source of truth. Trust the latest timestamp on the official page, and ignore the lagging one. If a multi-courier site like an e-commerce order page disagrees, it is just stale data on their side.

That is usually a hub routing scan, not a delivery scan. Parcels often travel through a sorting hub in a larger city before they reach your local branch, so seeing Coimbatore on the way to Madurai is the normal path, not a mistake. Watch for the next scan to show your destination branch. If it parks in the wrong city for more than a couple of days, call that hub or your local branch to confirm it is being forwarded.

Backward jumps look alarming but are often misroute corrections, where a parcel got bagged to the wrong hub and is being sent back to the right lane. Annoying, yes, but recoverable. Note the docket and the timestamps, then call the branch and ask if it was misrouted and when it will be re-dispatched. CourierInfo gives you the right branch number to ask, the carrier handles the actual rerouting.

RTO means Return To Origin, so the parcel is heading back to the sender, usually after failed delivery attempts, a wrong address, or a refused COD. If you still want it, act immediately. Call the delivery branch, confirm your correct address and pin code, and ask whether re-attempt is possible before it ships back. CourierInfo can't halt an RTO, only the carrier branch or the seller can reschedule or re-book it.

Riders sometimes mark a whole batch as attempted when they run short on time, even without a real visit, and that is a known gap on busy routes. Keep your phone on and cash or UPI ready for the next attempt. If it repeats, call the branch, give the docket, and ask for a fixed delivery slot and the rider's contact. Two or three failed attempts can trigger RTO, so don't let it drag.

Carriers do allow handover to neighbours or security in many areas, even without explicit consent, so this is technically a valid delivery on their books. Check the named flat or the guard first, you may simply have your parcel a door away. If nobody has it, request the POD from the branch and dispute the delivery with the carrier's customer care. The refund or reship call rests with the seller, so loop them in the same day.

Open the location page for your courier, then pick your state, district, and town from the list. CourierInfo will show the branches we have on record for that area, each with its address down to the taluka. Sort by your town or pin code and the closest counter usually sits right at the top.

Every office page on CourierInfo carries the branch's own direct number, not the toll-free helpdesk. So if your parcel is sitting at the Rajkot hub, you call that hub, not a Bengaluru call centre that has never seen your shipment. The direct line gets you someone who can actually walk to the rack and check.

Both. We hold 21,000+ verified locations and they go well past the metros, right down to district and taluka branches in places like Madurai, Siliguri, and Guwahati. A village page goes live only when we have real office data for it, so what you see is an address that exists, not a guess.

Each office page has a map directions link beside the address. Tap it and it opens the location in your maps app with the route already plotted from where you are. Handy when the branch is tucked inside a market lane and the written address alone won't get you there.

Working hours are listed on the office page, usually morning to evening on weekdays with a shorter Saturday. Many branches stay shut on Sundays and national holidays, though some city hubs run a half-day. Always ring the direct branch number first before you travel, because local timings shift and a quick call saves a wasted trip.

Often yes, especially if the parcel is held for self-pickup or a delivery attempt failed. Call the branch on its direct number first, give the AWB or docket number, and confirm the consignment is actually at that counter and not still in transit. CourierInfo can show you the branch and number, but the carrier decides the release, so the branch staff is who you confirm with.

Carry a government photo ID such as Aadhaar, a driving licence, or a passport, and have the AWB number or the SMS the courier sent you. For a COD parcel, keep the exact cash or a UPI option ready since the counter collects it before release. If someone else is collecting on your behalf, the branch may want an authorisation note, so confirm that on the call.

Not necessarily. We publish a page only when we have confirmed office data, so a missing town means we haven't verified one yet, not that the courier never serves it. Check the nearest taluka or district branch we do list, call that office, and ask whether they handle delivery to your area or run a feeder route to it.

It depends on where the parcel is stuck. For a booking, a missed pickup, or a POD copy, call the origin branch that took the consignment. For a parcel that has reached your city but isn't arriving, call the destination branch handling your pin code, because they hold it for last-mile. The right branch number sits on each office page.

Branch lines do get jammed near closing time, so try again in the morning when the counter opens. If it stays dead, look up the next nearest branch in the same district on CourierInfo and ask them to route your query internally. As a last resort the carrier's national helpline can connect you, though the local branch is faster for anything physical.

Most listings are the franchise outlet or branch counter that actually serves that area, because that's who handles your parcel on the ground. For bigger cities like Surat or Coimbatore we may list both the local branch and the regional hub. Read the branch label on the page, and for a delivery issue go with the one tied to your pin code.

Send us the correction through the contact form at /contact with the courier name, the town, and what's changed. We verify reader corrections against official branch locators before updating, so a quick note from someone local genuinely helps. That's how a lot of our taluka-level data stays accurate.

A normal surface shipment between metros usually clears in 3 to 5 days, and a Speed Post or Blue Dart air parcel often lands next day. If your tracking hasn't moved for 48 hours, or you're past the carrier's promised window by two days, that's your cue to act. Open the carrier's official tracker through CourierInfo, note the last scan location, then call that branch directly using the number on its CourierInfo office page.

Most couriers re-attempt automatically the next working day, so a single miss isn't a real problem yet. To pin it down faster, ring the delivery branch for your pin code and tell them your docket number plus a window when you'll definitely be home. CourierInfo lists that branch's direct phone and hours, which beats calling a national IVR that puts you on hold.

Yes, and self-pickup is often the quickest fix when nobody's home during the day. Phone the local branch, give your AWB number, and ask them to mark it hold-for-pickup or branch-collect. Carry the same ID as the consignee name. Find the branch address and number on its CourierInfo page so you know exactly where to walk in.

Sometimes, if the parcel is still at an early hub and the shift is within the same pin code or nearby taluka. A full city change is rarely allowed and usually triggers an RTO back to the seller. Call the carrier's customer care with your consignment number right away, and if you bought online, message the seller too since they raised the original shipment. CourierInfo can't edit a carrier's address record, so the carrier or seller is who you need here.

Skip the agent and go one level up to the branch. The runner's phone often dies mid-route or he's out of signal between deliveries, so the branch supervisor is far more useful. Pull the branch's landline or office mobile from its CourierInfo page, quote your docket number, and ask them to coordinate the drop or hold it for pickup.

No, we can't, and it would be dishonest to pretend otherwise. CourierInfo doesn't carry parcels, run vehicles, or sit inside any carrier's system, so we cannot redeliver, reroute, or speed up a shipment. What we do is get you to the right branch number and the official tracker in seconds, so the people who actually move the box hear from you sooner.

A parcel parked at a sorting hub like Bhiwandi or Bilaspur for two or three days usually means a connection backlog or a missort. Note the stuck hub from the official tracker, then call that hub or your destination branch and read out the AWB. Ask plainly whether it's awaiting onward dispatch or has been misrouted, because the two need different fixes.

Start at the source. Every carrier has a complaint or grievance route on its own site, India Post takes complaints on its public grievance portal, and most private couriers have a support email plus a branch escalation. Keep your consignment number, the POD details, and dates ready. CourierInfo gives you the official tracking link and the branch contact, but the complaint itself has to be lodged with the carrier.

It does, a little. COD parcels often get fewer re-attempts before they're sent RTO, since the carrier won't sit on cash indefinitely. Call the branch the same day, confirm the exact amount due, and arrange either a fixed re-attempt slot or a branch pickup where you pay on collection. Don't let a COD shipment drift, because it bounces back to the seller faster than a prepaid one.

Talk to the branch before the parcel goes out for delivery, not after. Ask them to hold it at the branch until your return date, or to attempt on a specific day. Most local branches in places like Rajkot or Madurai will accommodate a short hold if you call ahead with your docket number. CourierInfo lists the branch hours so you ring during working time and reach a person.

Move fast, because once it's marked return-to-origin it heads back to the sender and your window shrinks. Phone the destination branch immediately, give the AWB, and ask whether a third attempt or an urgent branch pickup is still possible before it leaves the city. If it has already started travelling back, your only real option is to reorder through the seller or ask them to re-ship.

The local branch wins almost every time for a live delivery problem. National helplines read you the same tracking you can already see and rarely know where your specific parcel physically is. The branch handling your pin code, in Coimbatore or Guwahati or wherever you are, can actually look at the bag and the runner's route. That direct branch number is exactly what CourierInfo puts in front of you.

The delivery boy collects the COD amount at your door when he hands over the parcel. Most carriers like Delhivery, Ecom Express and Blue Dart now accept UPI or a card swipe at the door, but it depends on that branch and the rider's device, so keep cash ready as a backup. CourierInfo doesn't collect any money or process payments; we only point you to the right branch number if the rider's UPI fails and you need to sort it out.

By default, no. Standard COD is pay-first, open-after, and the rider is not obliged to let you inspect goods before you hand over the amount. Some sellers on Flipkart or Meesho enable open-box or try-and-buy delivery, but that is set by the seller, not the courier, so check your order page first. If the item is clearly damaged or wrong after you open it, raise a return with the seller, not the courier.

Yes, you can refuse it. The rider marks it as refused or RTO and the shipment goes back to origin, usually with no charge to you since you never paid. Tell the rider clearly and, if you can, note it down or message the seller right away so the refund or cancellation is processed cleanly. CourierInfo can't cancel the order or stop the return for you; that sits with the seller and the carrier branch.

Courier pricing moves with four things: actual weight, volumetric weight, the zone or distance, and any fuel or surcharge on top. A 1 kg packet going Surat to a nearby taluka costs far less than the same packet to Guwahati or a remote pin code. That's why a flat rate would either overcharge short hauls or lose money on long ones. For your exact figure, weigh it and ask the booking branch directly.

Volumetric weight is the space a parcel eats up in the vehicle, not what it weighs on the scale. Carriers calculate it as length x breadth x height in cm divided by 5000 (some use 4000), then bill you on whichever is higher, actual or volumetric. So a pillow or a large empty carton weighs almost nothing but takes a full slot, and you pay for that slot. Pack tight and trim oversized boxes to keep the volumetric number down.

Couriers split India into zones, roughly local, regional, metro-to-metro, rest of country, and special or ODA (out of delivery area) locations. The farther the zone, the higher the base rate, and on top of that sits a fuel surcharge that shifts with diesel prices, plus extras for ODA pins, oversized cargo or COD handling. Sending to Ranchi, Siliguri or a hill taluka usually carries an ODA charge that a metro pin won't. Ask the branch to break down base plus fuel plus surcharge so nothing surprises you.

Stop and don't overpay. The COD figure is set by the seller and printed on the shipping label and AWB, so a mismatch is almost always a seller-side billing error, not the courier's doing. Photograph the label, refuse if it's badly wrong, and raise it with the seller's support quoting your order ID. CourierInfo neither sets nor changes COD amounts, so we can only help you find the branch number to confirm what's on their label.

Walk into or call the courier's local branch with your parcel's real weight and box dimensions and ask for a quote; that number is the one that counts. Online rate calculators on carrier sites give a rough idea, but the branch sees the final fuel surcharge and any ODA charge for the destination pin. Use the branch page on CourierInfo to grab the direct phone and address fast, then confirm the rate with them before paying. We list the contact, we don't quote prices ourselves.

No, we can't, and we won't pretend otherwise. CourierInfo is a tracking and office directory, so we hold no money and process no refunds. Report it immediately to the seller with photos and your order ID, and lodge a complaint with the carrier's customer care quoting the docket or AWB number, because the refund has to come from one of them. For repeat COD scams, also flag it to the e-commerce platform and, if the loss is large, the cyber crime portal.

RTO stands for Return to Origin. It means the courier tried to deliver but couldn't, so the parcel is heading back to the sender. The usual reasons are nobody at the address, a wrong or incomplete pin code, the customer refused it, or a COD amount that wasn't paid. To find out the exact reason, open the carrier's own tracker through the courier's office page on CourierInfo and read the latest scan, or call the delivery branch directly.

Maybe, but you have to move fast and you have to ask the carrier, not us. Call the delivering branch the moment you see the RTO scan and request a reattempt before the parcel leaves your city hub. Use CourierInfo to pull up that branch's direct phone number for your taluka. Once the shipment is already in transit back to origin, most couriers won't turn it around, and you'll need the seller to reship.

For an online order, start the return inside the seller's app or website. The seller generates the return AWB and assigns the courier, so the pickup is arranged from their end, not by booking directly with the carrier. If you're sending a parcel yourself, walk into the nearest branch with the item packed and labelled, and CourierInfo will show you the closest office, its hours, and phone number.

Refunds don't come from CourierInfo. We can't release money, hold it, or speed it up. The refund is processed by the seller (or your bank for prepaid orders) once they receive the returned item back and verify it, which usually takes a few days after the RTO is delivered to origin. Check your order status on the seller's platform, and chase their support if it crosses their stated refund window.

Photograph everything before you throw out the packaging, the outer box, the damage, and the contents. For a marketplace order, file the claim through the seller's return or complaint flow, since the seller carries the insurance with the carrier. If you booked the shipment yourself, raise the claim with the courier's customer care and quote your docket number and the POD. CourierInfo can give you the branch number to start that conversation, but the claim itself is settled by the carrier or seller.

Roughly the same as the original delivery, plus a day or two. A return from Coimbatore to a seller's warehouse in another state typically takes three to six working days once the RTO scan appears. Regional and surface shipments run slower than air or Speed Post. Track it on the carrier's site, and if it sits idle for several days with no scan, call the origin hub.

No. We're an independent tracking and office directory, not a courier and not a seller. We can't refund money, reroute a parcel, or cancel a return on your behalf. What we do is get you to the right branch fast, with its real address down to the taluka, the direct phone number, working hours, and the official tracking link, so you reach the people who actually can act.

This happens, and the fix is to compare the carrier's scans against your address. Open the official tracker for that docket and look for a failed-attempt scan with a reason. If the address or pin code is wrong, that's a seller-side correction; if the courier marked a fake attempt, call the delivery branch and report it with the AWB number. CourierInfo lists that branch's contact so you can dispute it directly.

For a normal COD refusal you pay nothing, because you never handed over cash. The parcel just goes RTO back to the seller. The only money to watch is on prepaid orders, where some sellers deduct shipping or restocking charges from the refund per their policy. Read the seller's return terms, and if a charge looks wrong, raise it with the seller, not the courier.

Sometimes the branch will release it to you before it ships out, but it's the carrier's call, not ours. Go in person to the holding branch with your ID and the AWB or docket number, and ask whether they can hand it over instead of completing the RTO. Find that office and its number through CourierInfo for your city, whether that's Rajkot, Siliguri, or Madurai. If it's a COD item, expect to pay the amount before they release it.

Your Speed Post number is 13 characters, usually two letters, nine digits, then IN, like EM123456789IN. Registered post starts with R, ordinary parcels with a different prefix, but the 13-character pattern holds. On CourierInfo pick India Post, enter that number, and we send you straight to indiapost.gov.in's own tracker. We don't pull the status ourselves, so the live scan you see there is the post office's record.

Blue Dart uses an 8 to 11 digit waybill, all numbers, printed near the barcode on your slip as Waybill No. Pick Blue Dart on CourierInfo, type those digits, and you land on bluedart.com's tracking page. If the waybill won't load there, you've likely missed a digit or added a stray space, so re-check it against the physical POD copy.

DTDC docket numbers run 8 to 9 characters and sit at the top of the consignment note. Tracking is one job, reaching a human is another. Search your area on CourierInfo to open the DTDC branch page, where you get that branch's direct landline and working hours, so a Rajkot or Coimbatore booking office can tell you what their delivery boy actually has. For the docket status itself, our DTDC button takes you to dtdc.in.

Delhivery rarely exposes the field rider's number on the public tracker, that's normal. Open the Delhivery branch nearest your pin code on CourierInfo and call that hub directly, since the staff there can see which rider is carrying your AWB that day. If it's a Flipkart or Meesho order, the seller's app sometimes surfaces a chat-with-agent option that the bare tracking page won't.

Most e-commerce parcels move on Ecom Express or XpressBees, and the AWB lives inside your order, not your inbox. Open the order on Amazon, Flipkart, Myntra or whichever app, hit track shipment, and copy the carrier tracking ID it shows. Bring that number to CourierInfo, choose the matching courier, and we route you to ecomexpress.in or xpressbees.com to see the scans.

Yes. All four are in our directory. Just pick the right name, drop in the consignment or docket number, and CourierInfo forwards you to that carrier's official site, Professional to tpcindia.com, Trackon to trackon.in, Gati to gati.com and Shree Maruti to its own portal. Gati handles a lot of surface freight, so a heavy consignment may scan less often than a parcel, which is the carrier's pattern, not a CourierInfo limit.

We cover 150+ companies, from India Post, Blue Dart, DTDC, Delhivery, Ecom Express and XpressBees down to regional names like ST Courier and Tirupati. Look at your slip or the SMS, the courier's name is almost always printed near the barcode or docket. Match that name on CourierInfo and you're set, because the same 12-digit number means different things across two different carriers.

These smaller networks are handled exactly like the big ones on CourierInfo. Select ST Courier, Tirupati or First Flight, enter your docket number, and we open their official tracker. Regional carriers update less frequently than Blue Dart, so if a Madurai-to-Coimbatore ST Courier parcel sits unscanned for a day, calling the booking branch from its CourierInfo page usually gets you a faster answer than refreshing.

Usually it's a timing gap, the AWB needs the first hub scan before the carrier's system accepts it, which can take a few hours after the seller hands it over. Confirm you copied the full ID from the order page with no missing characters. If it still fails on xpressbees.com after a day, the seller may have generated the label but not dispatched, so message the seller, not us, since we can't see their warehouse.

Go by the printed carrier name first, never the number alone. Blue Dart waybills are all-numeric and 8 to 11 digits, while DTDC dockets are shorter and often mix letters with numbers. If the slip is faded, the company logo on the packaging or the booking SMS will name the courier, and that's the one to select on CourierInfo.

We can't, and I'll be straight about that, CourierInfo doesn't deliver, reroute or refund anything. A false delivered scan is a complaint for the post office. Open the delivery branch on CourierInfo, call them with your 13-character number, and if that fails, raise a grievance on indiapost.gov.in. We get you the right branch and number fast, the resolution sits with India Post.

A missed reverse pickup is the carrier's and seller's issue, not something CourierInfo can trigger. If it's an e-commerce return, reschedule the pickup inside the same app where you raised it, that's what actually re-queues the rider. For a direct booking, pull up the Delhivery hub for your pin code on CourierInfo and call them, since the local branch controls which RTO or pickup runs go out that day.

It's free, fully. No account, no email, no app download, ever. You land on the site, type your docket or AWB number, pick your courier, and you're on the official tracker in seconds. We don't gate branch addresses or phone numbers behind a login either.

No. We don't save your docket, AWB or consignment number, and we never sell that data to anyone. The number you enter is only used to hand you off to the carrier's own tracker, then it's gone. Nothing is kept on a profile because there's no profile to keep it on.

Yes, a docket or AWB number on its own is just a reference, not your bank details or OTP. We don't ask for anything more, and we don't log what you enter. If a page ever asks you to pay or share a card or OTP to track a parcel, close it. That's a scam, and it isn't us or the real carrier.

Because the carrier's system is the only place the scan data is real and live. We don't re-scrape or cache status, so a stale screen never misleads you about where your parcel actually is. CourierInfo's job is to get you to the correct official tracker fast, with the right courier already matched to your number.

It runs in any mobile browser and is built for the phone first, so there's nothing to install. We deliberately don't push an app because tracking is a 30-second job, not something you need taking up storage. Bookmark the site if you check shipments often.

No, and that's by design. Delivery scans, out-for-delivery alerts and OTP messages come from the carrier, not from us, because they hold the live data and your phone number, not CourierInfo. To get proper updates, make sure the seller or carrier has your correct mobile number on the AWB.

We pass along the tracking number you typed and nothing else, since that's all the carrier's tracker needs. We don't have your name, address or phone to share, because we never asked for them. Whatever the carrier shows after the redirect is governed by their privacy policy, not ours.

We can't, and I'd rather tell you straight than waste your time. CourierInfo is a tracking and office directory, so we can't change an address, reroute, refund or hold a shipment. Call the delivering branch using the direct number on its office page, or contact the seller if it's a marketplace order. They control the parcel; we just help you find the right number to call.

No. CourierInfo is independent and not owned by, run by, or paid by any carrier. We list 150+ couriers side by side, from India Post and Delhivery down to a single-city operator in Rajkot, and we have no reason to favour one over another. If you ever spot a page reading like an ad for one company, tell us through /contact and we will fix the tone.

Three sources feed every office page. The carrier's own official branch locator first, then registered public directories, and finally corrections sent in by readers who actually visited that branch. We cross-check the branch phone and the address down to taluka level before it goes live, because a wrong number wastes your morning, not ours.

We publish a branch only when real, checkable office data exists for it. No guessing, no filler pages built just to rank. So if DTDC has no verified office in your taluka near Siliguri, you will not find a fake one here, and that gap is deliberate. Once a genuine branch shows up in the locator or a reader confirms it, the page appears.

All names, logos and trademarks like Blue Dart, Gati or Professional Couriers belong to those companies, not to us. We show them only so you can recognise the right courier when you pick one to track or search a branch. There is no affiliation, no endorsement, just identification. A rights holder who wants something changed can write to us at /contact.

Branch details shift, a hub relocates in Coimbatore, a number changes in Guwahati, so this is never a one-time job. We re-check against official locators on a rolling basis and act on reader corrections quickly, often within days. Even so, treat the branch phone as your final confirmation before you drive over, and ping us at /contact if it no longer connects.

Reach us through /contact and mention that you represent the company. Share the official source, your branch locator entry or a letterhead reference, plus the exact pages and the change you want, edit or removal. We act on verified requests from carriers the same way we act on reader corrections. One honest note from your operations team beats a dozen guesses from us.

India is live. Every office page, branch phone number and tracking link you see today is for Indian couriers, mapped down to taluka and pin code level. The USA, Canada and Australia are next in the rollout, and from there we move through Tier 1 to Tier 3 countries over time. So if you are searching from outside India today, the directory data won't load for your area yet.

You can, as long as the carrier handling it is one we list. Enter the AWB or consignment number, pick the courier, and we send you straight to that carrier's own official tracker where the cross-border status lives. We never run the tracking ourselves or store your number, so the actual scan history comes from the carrier, not us. For a customs hold or a stuck international shipment, you'll need to call that carrier's branch directly, since we can't move or clear a parcel.

Those three are first in line after India, but we don't publish a fixed date, and here's the honest reason. A page goes live only once we have real verified office data, real branch numbers and a working official tracking link for that region, not a placeholder. We would rather ship one accurate US directory than a fast, half-wrong one. Drop your country and city through /contact and we'll flag your area as in-demand, which does push it up the queue.

Send us the branch details through /contact: full address down to the taluka, the direct branch phone, working hours, the pin codes you serve, and the courier brand you operate under. We verify it against the carrier's official locator and public records before anything goes live, so accuracy matters more than speed here. There is no listing fee. We don't sell placement, and we won't rank your branch above another for money.

Yes, and frankly the regional and city operators are where a lot of users get stuck, so we want them in. A single-city outfit in Rajkot, Siliguri or Madurai is just as eligible as Blue Dart or DTDC. Send your branch list, coverage area and a tracking page (if you have one) via /contact. We'll publish once each office checks out as real.

We list a carrier wherever we have verified office and tracking data for it, and the international names get added the same way as everyone else. In India today the directory leans toward India Post, Blue Dart, DTDC, Delhivery, Professional Couriers and the regional players, because that is where the verified branch data is densest. As the global rollout reaches the USA, Canada and beyond, the worldwide DHL, FedEx and Aramex network pages come with it. For tracking a DHL or FedEx number right now, we still hand you to their official tracker.

Use the form at /contact and tell us exactly what's missing, whether that's a town, a whole country, or a courier we don't carry. Be specific: name the place, the pin code or region, and the carrier, because a precise request is far easier for us to verify and act on than a vague one. Reader corrections and these requests genuinely shape what we map next, especially for areas already getting asked about. We can't promise a date, but every real submission gets reviewed.